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Custom Tailoring FAQ

First Visit

Kindly contact us at (65) 6612 4935 as soon as possible, within 12 hours of your purchase. Note that we are unable to guarantee that your request can be done. Therefore, please be sure to check and confirm your selections and customisations during your first visit.

Change requests sent to our email will NOT be entertained.

We accept Visa, Mastercard and AMEX credit cards, QR/UEN PayNow and bank transfers.

Every personalised attire requires time. However, do speak to us should you require an expedited option.

Shirts and Pants:
Approximately 10 to 15 days*

Suits:
Approximately 25 to 45 days*

*Exclude Weekends & Public Holidays.

Note: Lead time are expected to increase during peak seasons such as New Year, Chinese New Year, Hari Raya, Deepavali, Christmas and Year End.

Fitting / Collection

Thanks to our proprietary fitting technique, we only require 1 session to understand your preferred fit and to identify any required postural adjustments. Unless you specifically request for a basted/mock-up fitting to be done.

You should receive either an e-mail or SMS notification when your attire ready. Otherwise, kindly contact us at (65) 6612 4935 to check on the status of your order.

Booking An Appointment will allow us to cater dedicated time for you. This is to also not disrupt any ongoing first visit sessions.

Otherwise, kindly contact us at (65) 6612 4935 should you intend to walk-in.

Our consultants may lend you their professional advice to aid you in your color and fabric selection.

Nevertheless, the final decision is yours.

We will NOT be able to change the selection or offer a refund once we have commenced on your order. Therefore, please be sure to check and confirm your selections and customisations during your first visit.

You are advised to come for collection within 14 days from the date of our e-mail/SMS notification. We reserve the right to deem orders as ‘Unclaimed’ should we not receive any response from you for more than 3 months after our last notification. ‘Unclaimed’ orders shall be donated to charity.

We follow a strict No Exchange / No Refund Policy. Once your order has been processed, we will not be able to exchange or offer a refund for your purchase. Therefore, kindly double check to confirm your selections and customisations during your first visit. 

For customised bespoke garments, effort and man-hours are put into the production, specified to your needs. We will be unable to resell the items. As such, we simply cannot exchange or offer a refund. Thank you for your reasonable understanding.

For online purchases, if you are uncertain about your selection, kindly message us via Facebook, Instagram, WhatsApp or Call Us to clarify your queries. We’ll be happy to help iron out the wrinkles in your transaction.

Please note that Red Dot Bespoke is not responsible for lost, misdirected or damaged product due to third party courier. 

Fine Tuning / Alterations

Given our expertise, we will only advise you based on an appropriate fit. Should you wish for us to proceed, there shall be no responsibility on our part if the garments are ill-fitting later. We will only proceed with your request after you sign an undertaking. Any subsequent alterations will be chargeable thereafter (if alterations can be done).

Kindly avoid weight / mass gain after you’ve placed your order. All attires are made based on your initial dimensions during your first visit. As such, we may NOT be able to alter the garments to cater to changes in body size. In some situations, the attire has to be replaced, which will incur additional costs.

We look forward to creating a memorable experience with you.