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Legal & Privacy

Customer Rental Agreement

Customer Rental Agreement
Updated: 18 November 2022

Overview

This Rental Agreement (this “Agreement”) is a legal agreement between you, the customer, (“you” or “your”) and Red Dot Bespoke Pte Ltd (“RDBS”, “we”, “us” and “our”), establishing the terms and conditions under which you will rent tuxedos, suits, accessories, and other items (each a “Product” or “Products”) and receive related services from us through our website at www.reddotbespoke.com.

Before you click on the “Place Order” button, carefully read this rental agreement. By clicking the “Place Order” button, you are agreeing to be bound by and are becoming a party to the Agreement, which incorporates the website terms & conditions of use (available at terms & conditions) and the privacy policy (available at privacy policy). If you do not agree to all the terms of this Agreement, you will not be permitted to rent Products from RDBS.

The following policy applies to rental products only. Rental products are those that are checked-out/reserved from our website.

This Rental Agreement contains all the terms and conditions governing your rental of Products from RDBS through our website. You agree that your use of the website and your rental of Products is subject to our website Terms of Service and our Privacy Policy, as such terms may change from time to time. You agree and acknowledge that you are renting the Products and that ownership of the Products remains with RDBS at all times.

Section 1 - Rental Fees and Credit Card Authorizations

The rental fee ("Rental Fee") for the Products will cover the Rental Fees, Rental Deposit, taxes and any other associated charges detailed on the checkout page of our website in connection with your rental order. Upon placing your order for Products, you authorize us to charge your credit card for the Rental Fee.

We will charge your credit card the amount of the Rental Fee immediately upon you clicking “Place Order” on our website. You represent that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products as described herein.

A reservation for a Product on our website is an order for the rental of that Product, no matter how far in advance the order is placed. In addition to the Rental Fee, you further authorize us to charge your credit card for any Unreturned Fee, or other damage amounts as set forth below.

Section 2 - Rental Deposit

A refundable rental deposit equivalent to the amount of two (2) days rental will be required in addition to the rental fees.

Section 3 - Start and Return Date, Rental Day and Duration

The “Start Date” is the first day of your rental duration. The “Return Date” is the next after your rental duration. The minimum rental duration is one (1) rental day. You will require to extend your rental duration by at least one (1) rental day before and after your event date: 

  1. Should your event date start and/or end outside of our operating hours of 12pm to 8pm or,
  2. Should your event date happen on a gazetted Public Holiday or,
  3. Should your event date happen on the day(s) that we select as our non-working day(s).

Section 4 - Pick-Up and Return

You will pick up the Product(s) between 12pm to 8pm, on the Start Date, from our showroom at 672 North Bridge Road #02-00 Singapore 188803. You should immediately inspect and try on the Products before you leave the showroom.

To return your rental, just pack everything back into the suit bag with the wooden hanger provided and drop it off at our showroom between 12pm to 8pm, immediately on Return Date. The rental deposit will be refunded to the method of payment used at checkout.

Section 5 - Product Quality, Sizing, and Replacements

If the Product(s) issued is not your selected size or design, or the Product(s) has a defect, you must notify us immediately and we will provide you a replacement item at no additional cost to you. Please note that we cannot guarantee your replacement as the Product(s) are reserved on a first-come-first-serve basis.

Alterations and Lead-Time: We are able to perform alterations on the Product(s) to improve the fit. We do not guarantee a perfect fit as the sizes are designed to fit the masses in general. The alteration lead time is 3 days. The allowable alteration(s) are chargeable are follow:

  • Body Sizing - SGD150
  • Sleeve Sizing - SGD80
  • Sleeve Length - SGD40

Section 6 - Cancellations

You may cancel your order at least seven (7) days prior to your start date, subject to the following cancellation process:

  1. Cancellations that are more than seven (7) days in advance of such start date, 100% of the rental fee with the rental deposit will be refunded to the method of payment used at checkout;
  2. Cancellations that are seven (7) days or less in advance of such start date, a cancellation fee equivalent to 50% of the rental fee will be chargeable. The remaining balance with the rental deposit will be refunded to the method of payment used at checkout;
  3. Cancellations made within 24 hrs prior to the start date, a cancellation fee equivalent to 100% of the rental fee will be chargeable. Only the rental deposit will be refunded to the method of payment used at checkout.

Section 7 - Extension and Unreturned Event

All rental orders must be returned back to RDBS no later than 8pm on the Return Date. Any Product(s) returned after 8pm of the Return Date will be considered as an “Extension Event” equivalent to a one (1) rental day. The extension fee will be deducted from the rental deposit. Any Product(s) not returned after the extension of one (1) day will be considered as “Unreturned Event” and the rental deposit will be forfeited.

Section 8 - Personal Items

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY PERSONAL ITEMS LEFT IN THE PRODUCTS. WE WILL NOT REFUND (IN PART OR IN FULL) ANY ORDERS OR REIMBURSE THE COSTS OF ANY PERSONAL ITEMS YOU RETURN TO US.

In the event that you accidentally return a personal item to us, you may reach out to us at hello@reddotbespoke.com and provide all necessary information to help us identify the item. We may attempt to locate any personal items you believe you have returned to us upon receiving your request, but we are not obligated to do so and assume no liability for such personal items. If we are able to locate your personal item(s), you are required to make necessary arrangements for the collection of your personal item(s). We will not be liable for any personal items that are damaged or lost in transit.

Please allow up to 21 business days for us to process and locate any found personal item(s) back to your desired address. Our warehouses will immediately shred any credit or debit cards that are found. Any personal items left unclaimed within seven (7) days of return will be destroyed or donated to a charity of our choosing.

Section 9 - Damages

If we determine that a rental Product is damaged beyond repair, or not cleanable even by professional cleaners, or if a rental Product is not returned, or unauthorized alterations made to a Product, the rental deposit will be forfeited.

Section 10 - Limitation of Liability

The full extent of RDBS’s liability to you under this agreement is governed by our website Terms & Conditions of Use and our Privacy Policy (available here), which are hereby incorporated into this Rental Agreement.

Section 11 - No Warranty

We do not make any representations or warranties about the Product(s) and all disclaimers set forth in the Terms & Conditions of Use will apply to the Product(s) and any other activities under this agreement.

Section 12 – Changes To Rental Agreement

You can review the most current version of the Rental Agreement at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Rental Agreement constitutes acceptance of those changes.

Section 13 - Governing Law and Jurisdiction

These terms are governed by and shall be construed in accordance with the laws of the Republic of Singapore. The courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

Section 14 – Contact Information

For any queries, you may write to us at hello@reddotbespoke.com.